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Online Store Policy


• Our business days are Mondays to Fridays, excluding Saturdays, Sundays & Public Holidays.

 The cut-off time for all orders is 3.00pm on business day. Orders made before the cut-off time will be processed and deliver within 2 working days. And orders made after the cut-off time will be processed on the next working day and delivery will be within 2 working days. Delivery time is between 9.00am to 5.30pm on business day only.

1. Order Acceptance Policy

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. POPULAR reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. 

2. Order Cancellation Policy To cancel an order, please email us at  or call our Customer Service Hotline at +65 6514 8484.


3. Return Policy non-returnable  · Local Return Policy
Return of products will be arranged for collection on the next business day.


Once a product has been sold, it except
 for the following:
· Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
· Product is found to be faulty.

All products to be exchanged have to be returned to us in their original packaging &in saleable condition.

POPULAR reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.

Upon delivering the order, the person who receives the goods will be required to sign on the delivery order and indicate his/her name together with an official company stamp.

Please also review our
 Privacy Policy which govern your visit to the Site,  so that you may understand our policies and practices.