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Online Store Policy

• Our business days are Mondays to Fridays, excluding Saturdays, Sundays & Public Holidays.

• The cut-off time for all orders is 5.00pm on business day. Orders made before the cut off time will be processed and deliver on the next working day. And orders made after the cut off time will be processed on the next working day and delivery will be on the following business day. Free delivery in Singapore, for order with minimum order value of S$80.00 per order. Delivery time is between 9.00am to 6.00pm on business day only. 

 

1. Order Acceptance Policy

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. POPULAR reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. 

2. Order Cancellation Policy
You cannot cancel the order after checkout upon reading all Terms and Conditions. However, you can cancel an order if there is a strong, valid reason. Please note the following cancellation charges:
· A cancellation charge of 20% of the order will be imposed for all cancellations made within 48 hours upon ordering.
· A cancellation charge of 50% of the order will be imposed for all cancellations made after 48 hours upon ordering.

To cancel an order, please email us at os@popularworld.com  or call our Customer Service Hotline at +65 6514 8484.


3. Return Policy
All products, once sold are
 non-returnable. However, exceptions will be made for faulty products provided they are reported to Customer Service within 3 days upon acceptance of delivery. All faulty products must be returned to us in their original packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification. Please also give a brief description on the fault of the product(s).

· Local Return Policy
Return of products will be arranged for collection on the next business day.

4. Exchange Policy
Once a product has been sold, it
 cannot be exchanged except for the following: 
· Products received are different from what is stated on the invoice; i.e. wrong goods are delivered.
· Product is found to be faulty.

If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods. Please contact us within 3 working days upon receiving the goods if there should be any missing item(s) from your order. Our representative will arrange to deliver the missing item(s).

· Local Exchange Policy
Return of products will be arranged for collection on the next business day.

All products to be exchanged have to be returned to us in their original packaging &in saleable condition.

5. Pricing Policy
POPULAR reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, under the instruction of manufacturers and distributors, and errors in advertising.

6. Delivery and Receiving of Orders (for Hand Delivery)
When an order is delivered but there is no one to receive the goods, our courier would leave a white card informing customer to contact for arrange a 2nd delivery attempt. If 2nd delivery attempt is unsuccessful, the item shall be delivered back to POPULAR.

Upon delivering the order, the person who receives the goods will be required to sign on the delivery order and indicate his/her name together with an official company stamp.

Please also review our
 Terms and Conditions as well as Privacy Policy which govern your visit to the Site, so that you may understand our policies and practices.